Privacy Policy

At FollowerPanel, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When you create an account, we collect your email address and a hashed version of your password. We do not store your password in plain text. You may also provide a referral code during registration.

Order Information

When you place an order, we collect the public URL or username of the social media account or post you want to promote, along with order details such as the service type, quantity, and cost.

Payment Information

Payments are processed securely through PayPal. We do not store your credit card or bank account details on our servers. PayPal may collect and process financial data subject to their own privacy policy.

Usage Data

We collect information about how you interact with our platform, such as pages visited, features used, session timestamps, and device/browser type. This helps us improve the service.

2. How We Use Your Information

• To create and manage your account
• To process orders and payments
• To communicate with you about your account, orders, or support tickets
• To send important service announcements and updates (non-marketing by default)
• To detect and prevent fraud or abuse
• To improve and personalise the platform experience
• To comply with legal obligations

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers who assist us in operating our platform, including:

• Supabase — for secure database hosting and authentication
• PayPal — for payment processing
• Resend — for transactional email delivery
• Our social media service API provider — only your target URL and order quantity are sent

All third-party providers are contractually required to keep your data confidential and to use it only for the purposes we specify.

4. Cookies

We use cookies and similar tracking technologies to maintain your session and remember your preferences (such as your selected theme). These are strictly necessary for the service to function.

We do not use advertising or tracking cookies. You can configure your browser to refuse cookies, but this may affect the functionality of some parts of our service.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal, tax, or fraud-prevention purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access a copy of the data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data
• The right to restrict or object to processing of your data
• The right to data portability

To exercise any of these rights, please contact us through the support page. We will respond within 30 days.

7. Security

We use industry-standard security measures including SSL/TLS encryption for all data in transit, secure password hashing, and access controls. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the service after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our support team. We are happy to help.